References

« Hi Rory, 
 
Thanks for the excellent job you and the guys have done.  Everything is working well and the house is much warmer and heating more controllable now too. Your accommodating approach to answering our questions and installing to meet our needs is difficult to find these days.  The attention to detail was excellent throughout and your customer service have been second to none.  I'd be very happy to recommend you and your team to anyone.»
Best Regards
Danny
November 2010

« Dear Rory,
I just wanted to write and say thank you for the really top notch work and service you and your team recently completed for me. Not only were you significantly cheaper than the British Gas quote I received but I did not have to spend hours waiting on the line at call centers nor have to book times convenient to everyone except me! I felt your service was more personal and more transparent than any contact I had with British Gas and I am delighted with the results - a toasty warm house, lovely hot water and all with one boiler instead of the two that British Gas were recommending! Thanks - it is so refreshing to have a smooth, successful experience on a major job like this!.

Best of luck with your business - you deserve every success.» 
Kind Regards
Louisa Warfield
December 2009

« Dear Rory,
We would both like to say how pleased we are with the work that your Company has done on our flat, not only the kitchen installation, but also re-fitting the two bathrooms and our boiler replacement. We were particularly pleased with the professionalism, speed and punctuality with which all the work was carried out. Thank you very much.»
Regards
Iain Lovell
Wimbledon Village, May 2009

« I am enclosing a cheque for my boiler installation; you have no idea how nice it was to come home to a warm house on a Friday evening. You engineer obviously worked hard.
I am so grateful to you, your engineer and your company because you did what you said you would, when you said you would, that is so rare these days. I will happily recommend you to my Friends »
Derek Ramsden
Streatham 2008

« Just a quick note to say how impressed I am with the work Shaun has done in my flat (Earlsfield Rd) Shaun arrived on time and did a very professional job. He was very thorough but was clearly working quickly and efficiently.
I was pleased to see his concern of the safety of the flat and he worked hard to troubleshoot and ensure my property was fit for certification. I am also impressed with the flexibility he has shown in getting the job done quickly and professionally. Because of Shaun’s work and Macror Plumbing’s competitive rates, I will absolutely use your services again and I will recommend you to my friends and associates across London too »
Many Thanks
Tom
January 2008
Earlsfield

« Rory we are delighted with the splendid job that you did in installing the boiler out of the way and so conveniently into the loft. Getting the gas supply up there too was brilliantly done and with so little disruption. Many thanks to you, for advice and expertise and to Michael for his great assistance »
David Lippop
29 May 2008

« Just wanted to say thank you for getting our bathroom sorted. The engineers did an amazing job and I can not believe that you even managed to get the bath panel tiled. It looks great and my only regret that you did not install the bathroom in the first place.
We are very pleased with it.
Many thanks again for doing such a fantastic job »
Paula Baptista
25 June 2008
Brixton

« I just wanted to drop you a line to say how impressed we were with the work that your company did at our house last week. The Engineer was excellent - he was resourceful, conscientious, bright and the kids liked him! It was refreshing to have someone in the house who was positive, can-do and solutions based as opposed to normal sharp intakes of breath and head shaking one often experiences in this country. In addition, we were also impressed with your ability to provide a same day service and also to finish it on Saturday as opposed to Monday.
Although it was a challenging leak to resolve, your engineers persistence and efforts repaired the problem and with a minimum of cosmetic damage. So do please pass on our thanks to him and rest assured that we will be recommending you to friends in the area.
Thanks once again »
Ali Naqvis
Marketing Director
(January 2007)

« I believe in reporting where a service has been above and beyond what I expected. I called through to enquire about plumping services and whilst my query couldn't be dealt with immediately you called back when you said you would. Secondly you were able to agree a time for a plumber to call that suited my demanding timetable and rather than it being in a fortnight's time in was in 48 hours. Thirdly the plumber arrived exactly on time - an occurrence that very rarely happens. He was knowledgeable and inspired trust immediately - again a quality often lacking in many of your competitors. Finally and most importantly the problem was identified and a solution offered. Whilst this meant a short delay in obtaining the necessary part, I was kept fully informed about the progress and likely date for the part to be received and ordered.
...In short, a fine service that stands Macror Plumbing well ahead of any of your competitors »
Many thanks
Anon
(January 2007)

« Many thanks for the plumbing work that was carried out for me. I am very happy with the result. Your Engineer was very helpful indeed and i shall definitely be recommending Macror Plumbing to friends and family »
Kind Regards
M Barlow
Balham

« I would like to thank both Rory and Travis for all your help. It is so refreshing that the engineer was so punctual, efficient, tidy and professional. I would regard Alice and I as fairly easy customers, but it is still amazing how often people turn up late (if at all), make such a mess that it looks like a bomb has gone off rather than a bit of plaster, and lack any social ability at, let alone the ability to be polite or smile. It has therefore been a joy to deal with you all and positively look forward to finishing off the kitchen, doing the bathroom, and recommending you to anyone who will listen »
October 2006
Charles Leigh
SW6

« This letter is to congratulate your engineer on the great work he did installing our bathroom. It is a breath of fresh air dealing with a tradesman who is punctual, hardworking, responsible and professional. We are very happy with our finished bathroom and would have no hesitation in recommending your company to other clients »
November 2006
Sophie Daguerre
SW18