FAQs
 
Why do some of my radiators heat up more quickly than others?
 
It is likely that the system needs to be balanced. Balancing involves setting the lockshield valve on each radiator to ¼ turn from fully closed then running the system from cold, noting the rate at which each radiator is heating up. The lockshield valve on any radiator, that is slow to heat up, should be opened slightly to encourage water flow to that radiator. Adjustments should be made until all radiators heat up at the same rate.


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How often should i service my boiler?
 
You should have your boiler serviced annually, as this will keep your boiler running efficiently and preserves its lifetime.


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What do i do if i spring a leak on hot or cold water pipe work?
 
If hot or cold water starts flooding out of any pipework, then turn off your stopcock immediately (clockwise).
The stopcock won't instantly stop the leak is fed by a cold-water tank in the loft or from a hot water cylinder in your airing cupboard. However, look out for other stopcocks or valves near the bottom of the tank or the top of the cylinder and try to turn them off. (Remember which ones you turn off so you can turn them on again later).
As well as standard stopcocks, other common valves are the gate valve, ballafix and lever valve. Ballafixes are turned off using a screwdriver to rotate the screw on the front 90º so that the screw is across the pipe. Lever valves are turned off by twisting the lever 90º so that the lever is across to the pipe.
Toilets and basins often have their own valve nearby so you won't have to turn off the water to the whole building.
If the ceiling starts to bulge then put a hole in it with a broom handle to prevent the weight of the water bringing it down on your head, then collect the water in a bucket.
If you need to empty your tank in a hurry, then turn off the mains water at the stopcock and run your bath taps - they normally have the thickest pipes. If you can't find the main stop cock, then go into the loft and wedge the ball cock arm up using a stick or a piece of string – this will stop any more water entering the tank.
Don't ever try to drain the tank via the cold tap in the kitchen sink as this is normally connected straight onto the mains so not fed by the tank in the loft.
Find your stopcock and label it in case of emergencies. Stopcocks seize up if left untouched for too long, so turn it off and on again every six months. If it doesn't turn off (clockwise), a pair of pliers will give you more leverage, but don't force it too hard as stopcocks can shear off and cause a real flood. Next time you have a plumber in the house, ask which other valves will isolate hot or cold water, and label them too.
If you can't find a stopcock inside the house, then there should be one outside the house, often under a little trapdoor on the pavement. However, these are often very deep, stiff to turn, or buried under earth. You can phone your local water authority if it won't turn, as it is their responsibility, but it is better to do this before an emergency arises!
If you have a new kitchen or bathroom fitted, then ensure your plumber fits isolation valves to all appliances, and that the installer leaves easy access to replaceable parts so you can get to them in an emergency without having to break through marble tiles or solid
.

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How do I get the most from my combination boiler?
 
In order to get the best from your combination boiler, it is important to understand the basic principles involved.
A combination boiler works on an “instantaneous” basis. Water drawn from the rising main to the tap is heated as it passes through the boiler’s domestic hot water calorifier. The temperature of water obtained is dependent on three factors: -

a)Boiler output
The performance of a boiler is directly related to it’s output (usually given in kW or Btu/hr)
b)Water flow rate
The speed at which water passes through the heat exchanger will determine how much heat is absorbed. A good analogy is a finger passing through a candle flame – whether the finger gets burnt or not depends on how quickly it is passed through the flame.
Boiler manufacturers will often quote a hot water flow rate for the appliance in l/min or gal/min. However, it is important when assessing the performance of a combi to remember that this flow rate is based on a specific temperature rise – usually 30°C or 35°C. If a greater temperature rise is required, the flow rate must be reduced. Conversely, a greater flow rate can be obtained if the temperature rise required is less.
e.g. A Combi with an output of 23kW gives a flow rate of 9.4 l/min for a temp rise of 35°C but,
A flow rate of 8 l/min gives a temp rise of 41°C
A flow rate of 10 l/min gives a temp rise of 33°C
A flow rate of 15 l/min gives a temp rise of 22°C

c)Incoming mains water temperature
We have already seen that the temperature rise depends on the flow rate, but the actual temperature obtained will depend on the initial mains water temperature. Because this varies, the apparent performance of the combi will change according to the season e.g. with the 23kW boiler, at standard water flow rate;
Summer- typical mains temp 15°C, hot water temp 50°C
Winter – typical mains temp 4°C, hot water temp 39°C

Note

The hot water produced by a combi is only available at one draw off point at any one time. Use of two points simultaneously will result in poor performance at both.

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Why do some of my radiators heat up more quickly than others?
 
It is likely that the system needs to be balanced. Balancing involves setting the lockshield valve on each radiator to ¼ turn from fully closed then running the system from cold, noting the rate at which each radiator is heating up. The lockshield valve on any radiator, that is slow to heat up, should be opened slightly to encourage water flow to that radiator. Adjustments should be made until all radiators heat up at the same rate.


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Do you recommend treatment of the central heating water?
 
We do recommend the use of suitable water treatment in the form of an inhibitor to the heating water system in accordance with the water treatment manufacturers instructions.

The concentration level of the water inhibitor should be checked every 12 months or sooner if system content is lost.


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How does Part L of the building regulations affect my boiler installation?
 
Part L of the building regulations sets out standards to help in the conservation of fuel and power and as such directs the type of appliance installed, heating system controls, zone controls and boiler interlocks in addition to the construction of properties.


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How do you choose the right sanitary ware for my new bathroom?
 
» Size and Shape of Bath
On the whole, the longer the bath, the more comfortable it will be. But remember that bigger baths use more water, which will cost more in the long run, both financially and ecologically. Be careful that the bath you buy is not so bulky it won't get through the bathroom door. Bare in mind that shaped baths are usually more expensive than standard rectangular baths.

» Material Used
Baths are made in three materials. Plastic baths are cheap, light, warm to the touch and are available in various shapes and sizes. Whilst they are very popular for domestic bathrooms, they are not very robust, and can become discoloured and cracked. Avoid plastic baths less than ¼" or 6mm thick, which may sag.
Enamelled, pressed steel baths are generally good quality and are less affected by wear and tear. They can be repaired should the surface become damaged. Cast iron baths are solid and heavy so first ensure your bathroom floor is strong enough to support the weight, and that you will be able to manoeuvre it into the bathroom.

» Type of Bath
Rolltop baths are only really suitable for large bathrooms and will swamp a small space. They are expensive and can also be hard to get hold of, since few are still made in the U.K. However, some manufacturers now make roll-top baths in modern materials. Beware: photographs and showrooms don't always include the pipework which is much more visible than with a standard boxed in bath and may be an eyesore.
Spa and whirlpool baths are also now popular although they can be expensive. Make sure the price you are quoted includes all the extras - bath, whirlpool system and pump, underwater lights, taps, waste (plug hole fitting), handle. And don't forget the plumber's charges will be heftier than for a normal bath, as they can be fiddly and time-consuming to fit.
If you are attached to your current bath, you can have it transformed into a spa or whirlpool bath by buying a converter kit. However, this can be just as expensive as buying a brand new spa bath. Also, some installers will remove your bath in order to install it, which may well damage your tiling. Others will leave your bath in place but may not be able to reach one side, which will limit the spa or whirlpool effect.
Make sure your bath has the correct number of tap holes drilled in it (and in the right places) before it leaves the shop. Whilst plastic bath tap holes can be easily drilled by your plumber, steel ones are best done by the manufacturer so you won't have to pay for any damage.

» Basins
Basins come with a pedestal, as part of a vanity unit or hang on the wall. Vanity unit basins are best for hiding pipework whilst still allowing access to plumbing for maintenance.
Wall-hung basins take up less space and allow you to adjust the height to suit your needs. However, you will be able to see all the plumbing underneath (which showrooms often leave out). Check your walls are strong enough to support a wall-mounted basin and get your supplier to give you the appropriate fixings.
If you want something a bit different from standard ceramic, then look out for designer basins in alternative materials, such as glass, copper, stainless steel and stone. But if you are forgetful or have small children and you don't want your bathroom flooded, don't choose a designer basin without an overflow.
Before you leave the shop, make sure the number of holes in the basin matches the taps you are buying.

» WC's
Most WCs now come as a closely coupled suite with the cistern attached to the back of the pan. These flush more quietly than WCs with high-level cisterns. These come with a European style pushbutton flush. You can save water by buying a WC with a dual flush button, which lets you choose between a short or long flush.
If you have plenty of space, then a concealed cistern can be built into the wall. One advantage of this is that you can buy a cheaper plastic cistern, since it won't be seen. If you opt for a concealed cistern, make sure the builder allows for future maintenance by creating a removable panel on top.
You can hide even more plumbing by buying a wall-hung "corbel" type pan. This is fixed onto a hidden frame in the wall, rather than sitting on the bathroom floor. These were originally for public toilets as they are more hygienic, but are now popular in domestic bathrooms too.
Remember that if you buy a wall-hung WC or one with a concealed cistern, you are likely to need to employ a carpenter as well as a plumber.
When choosing where to put a new WC, allow 21" (530mm) in front and 30" (760mm) across for comfort. It is often difficult to reposition your WC as it is dependent on where the drains are.
If you want one far away from the drains, you can buy a macerator which is a pump and shredder - it will even pump waste away vertically if you want a WC in a basement. The shredder fits neatly behind the WC bowl. First check with your local water supplier that the system you choose is approved by them.

» Taps
Taps can be as expensive as the bath or basin you are buying them for and it is definitely true that you pay for what you get. Chromium-plated brass taps are the best quality - plastic ones will not last as long.
Some modern taps only need ¼ turn to go from off to full on which is much easier for the elderly and the young. These taps require far less maintenance as they have hard-wearing ceramic discs instead of washers. However, if you do have to replace a disc, it is far more expensive.
Whilst the aesthetics of your taps may seem important, make sure you buy the best taps for your plumbing system. Non-British taps are mostly designed for mains pressure and may not work properly if your water comes via a tank in your loft. You can still install them but you will have to accept that they may trickle rather than gush. Otherwise you can pay to fit a pump or to change your system to work straight off the mains.
If something goes wrong with your tap, often the plumber's hardest task is working out what the tap is and who made it. You can save time and money if you keep all documentation in a safe place.


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How do I check the mains water pressure?
 
For all cold-mains fed appliances it is important to ensure at the time of installation that your water main is large enough to deliver adequate water to the appliance whilst other cold outlets are in use, for example flushing toilets, washing machine filling or cold taps being run.
Should the water main be insufficient you may find that cold water is ‘pinched’ from the boiler when more than one outlet is used. You could reduce the chance of this happening by giving the boiler priority over all the other outlets, by piping it up as the first draw off from your mains.
The performance of any mains fed hot water system will depend on the mains water supply offering an adequate dynamic pressure and flow rate, as the flow rate must be sufficient to supply hot and cold water simultaneously.
Whilst there maybe sufficient mains pressure the flow rate is dependant on the size, type and condition of the incoming main. It is important not to confuse pressure with flow and the dynamic pressure will be less than the static pressure.
A water pressure reducing valve may also be required to protect the appliance from excessive incoming mains pressure. Maximum incoming water pressure ids normally 10 bar.


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